Agreement for Repair
1.1 The terms set out in these
Conditions of Repair (“Agreement”) shall apply to the service (“Service”) we provide to repair your smartphone, tablet, computer and/or any accessories (“Device”) on the service check-in form.
1.2 Reference to “us”, “we” and
“our” refer to Mobile Phone Repair Centre and references to “you” and “your” are references to you (“Customer), the person addressed on this form.
All repairs (unless otherwise stated)
2.1 This Agreement shall commence
from the date you book a repair and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any
payment due from you.
2.2 We shall make reasonable
efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform
the Service using our utmost care and skill.
2.3 We shall use Genuine, OEM or
High Quality compatible parts for the repairs of all Devices.
2.4 We shall require the passcode
of your Device in order to test the Device before and after the Service. Should you prefer to keep this information private, we can still proceed with an appointment, but will not be able to perform
a full functional check on the Device until you return to the store, which can delay the provision of the Service, if any adjustments need to be made.
2.5 Any time estimate for
completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your Device as soon as reasonably
possible, however, any Board Level (Level 3) repairs (i.e. repairs to the logic board of the Device) may take at least 5 working days to be completed.
2.6 We shall notify you when the
Device has been repaired. If necessary, we shall send a reminder and the device will be recycled if not collected by day 90 to cover our costs.
2.7 If we are unable to complete
the Service for any reason, or the Service will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via telephone and/or email. If no fault is
found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard
2.8 The cost of repair will be
calculated where possible in accordance with our standard charges as published from time to time.
2.9 We shall be entitled to keep
your Device until all charges payable have been paid. We may also charge an additional fee for storage of your Device.
2.10 Use of our service may void
your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. Please note, your manufacturer’s warranty will not cover any accidental
2.11 The Mobile Phone Repair
Centre may install warranty seals following the repair. Any tampering of the seals will void our warranty.
2.12 Our products and repairs are
covered by the warranty terms outlined in the table below:
Repair or Product
Apple iPhone LCD Screen
12 month Warranty
1 month Warranty
1 month Warranty
All other Genuine LCD Screens
12 month Warranty (unless otherwise
Smartphone Logic Board Repair (Level 3)
1 month Warranty
'AAA' Grade Quality LCD Screen
1 month Warranty
2.13 The Warranty is linked to a
specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any re-occurrence of the
original fault and for the part replaced / repaired only, however if additional faults arise, they will not be covered under the terms of this Warranty.Furthermore, the Warranty will not cover
accidental damage, nor will the cover extend should the device change ownership.
2.14 We do not accept
responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at the Mobile PHone Repaire Centre or any issues found in your Device (i.e. ‘Touch
Disease’, ripped flex) which were not evident upon initial inspection.Should any issues become evident, once the Device is opened, we will contact you via telephone/email.
2.15 We do not accept
responsibility for any progression in damage for Devices that have been damaged by liquid. Opening the Device could set off further damage which in some cases may be very serious and irreparable.
2.16 We ask our Customers to
monitor their Device post liquid damage repair, as unknown issues can arise soon after treatment for liquid damage, which are beyond our control.
2.17 Should your Device display
any further issues relating to the liquid damage during the Warranty period, we will re-assess and re-quote for the work needed. We will also offer a full refund of all monies paid by you with
respect to repairs carried out to your Device, excluding the £20 up-front cost, should you wish to take this option.
2.18 Following repair, any water
proofing or resistance cannot be guaranteed.
3.1 Our entire liability in
respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited,
to the extent that the cause of action related to our supply of the Services, at our exclusive option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied
again; or (c) repaying you any amount that you have paid in respect of the Services.
3.2 If your Device is damaged
beyond economical repair as a direct result of a service or repair undertaken by us, you are entitled to a fully functional refurbished device of equal value to your Device, based on its model and
condition as received and with the original repair issue resolved. In order to receive a replacement device, full payment must have been received for the repair service and the relevant damaged
device must be surrendered to us.
3.3 Any data or information that
you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back
up your Device onto an external drive prior to commissioning our Service. It is your responsibility to keep a record of any such data.
3.4 Nothing in this clause 3
shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the
Consumer Protection Act 1987; or (d) fraudulent misrepresentation.
3.5 In no circumstance shall we
be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated saving, goodwill or
any other indirect or consequential loss or damage of whatsoever nature howsoever arising.
3.6 We shall not be liable for
any claim arising under this Agreement unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or, if earlier, three months
from the time you ought reasonably to have become aware of such circumstances.
3.7 If you use our “Central
Workshop repair service”, be aware we will be working on the component level of your logic board therefore, we can’t guarantee a fix on the device. Due to the nature of the repair there is always a
possibility that the damage may worsen to the stage where the device is BER (beyond economical repair). In these circumstances, we will refund all payments for this repair. We offer a 1-month
warranty on Central Workshop repairs on work carried out.
4.1 We ask for your name and
address and the other details so that we can notify you when your Device has been repaired and provide you with an efficient after-sales service. We may also send you text messages and/or emails from
time to time to alert you to new services and promotions. By signing the T&C and using these Services you consent to our use of your personal information as described. If you do not wish to
receive such correspondence, please tick this box:
5.1 We shall not be liable to you
for any delay in our failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.
5.2 Our failure to exercise or
enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.
5.3 This Agreement sets out the
entire agreement and understanding between you and us in connection with its subject matter.
5.4 This Agreement may not be
amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.
5.5 If any part of this Agreement
is found to be void or unenforceable it will be severed from the rest of the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the Agreement,
which shall remain valid and enforceable according to its terms.
5.6 Nothing in this Agreement
shall confer on any third party and benefits under the provisions of the Contracts (Rights of Thirds Parties) Act 1999.
5.7 This Agreement shall be
governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.
Use of our repair service will
void your manufacturer’s warranty.
Any data or information that you
may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up
your Device onto an external drive prior to your repair.
We do not take responsibility for
any progression in damage for Devices that have been damaged by liquid. Although unlikely, opening the Device could set off further damage and in some cases may be very serious and irreparable.
We shall offer 1-month warranty
for liquid damage repairs. Should your Device display any more issues relating to the liquid damage during this period, we will re-assess and re-quote for the work needed. We will also offer a full
refund,excluding the £20 up-front cost, should you wish to take this option.
We do not take responsibility for
any progression in damage where your Device has been repaired elsewhere prior to your repair at iSmash. Should any issues become evident, once the device is opened, we will contact you immediately
via telephone/email. [Examples of this may include missing screens and torn flex cables.]
At all times we will do our
utmost to deliver on the quoted turn-around time, but in some incidences, for reasons out of our control, this cannot always be guaranteed. Our quoted repair times start when the technician begins
If you use our Central Workshop
repair service please make sure you read 3.7 above.
The warranty term included with
your repair is detailed in 2.12 above. If the Device develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. The warranty
includes the repaired/replaced part(s) only and does not include further accidental or liquid damage to these parts. If your device is repaired by a 3rd party after our service, your warranty with
iSmash will be voided
6.0 Website terms &
By continuing to browse and use
this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern iSmash’s relationship with you in relation to this website. The term ‘iSmash’ or
‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
We may modify this agreement at
any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site. You should review the agreement periodically to be aware of such modifications and
your continued use of the site shall be deemed your conclusive acceptance of the modified agreement.
The use of this website is
6.1 The content of
the pages of this website is for your general information and use only. It is subject to change without notice.
6.2 Neither we nor
any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any
particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent
permitted by law.
6.3 Your use of any
information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information
available through this website meet your specific requirements.
6.4 This website
contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in
accordance with the copyright notice, which forms part of these terms and conditions.
6.5 All trademarks
reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
use of this website may give rise to a claim for damages and/or be a criminal offence.
6.7 From time to
time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have
no responsibility for the content of the linked website(s).
6.8 Your use of
this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
You agree to indemnify, defend
and hold harmless iSmash, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and
costs, including reasonable attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.
6.10 Copyright, Licenses and
The entire contents of the Site
are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are Mobile Phone Repair Centres, its affiliates or other third party licensors.
6.10.1 You may not modify, copy,
reproduce, upload, post, transmit or distribute, in any manner, the material on the site, including text, graphics, code and/or software.
6.10.2 You may link to our
website as long as you do so in a way that is fair and legal and does not damage our reputation, but you must not establish a link in any way which suggests an association or endorsement where one
does not exist.
6.10.3You may print and download
portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the